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We’re on it — even if you don’t hear from us right away.We care about every message. Here’s when you can expect to hear back.
đ Business Hours
Our team is available Monday to Friday, 9:00 AM – 5:00 PM PT.
We monitor support requests daily (including weekends, with limited coverage).
âąī¸ Typical First Response
We usually respond within 24–48 business hours.
During peak seasons, it may take a little longer — but we’ll keep you updated.
đĢ Note:
Requests submitted outside business hours will be handled the next business day.
If you don’t hear back after 48 business hours, please follow up with your ticket number.
We prioritize requests involving:
1.đĄī¸ Safety-related concerns
(e.g., structural issues that may affect safe use)
2.đĻ Items that arrived damaged
(visible damage that affects product function)
3.đŠ Missing essential parts preventing setup
(e.g., a part that stops assembly or usage)
If you don’t hear back after 48 business hours, please submit a follow-up with your ticket number.
This website provides support only. Purchases and payments are handled by Amazon.
